Shipping & Delivery
Deja Vu Interiors Shipping Policy
At Deja Vu Interiors, we are committed to providing you with the best service and ensuring that your homeware items are delivered to you in a timely manner.
Free Shipping Australia Wide
We offer free standard shipping on all orders over $100 within Australia. This offer applies to most products in our store, so you can shop with confidence knowing that your delivery is free of charge.
Exclusions for Heavy/Bulky Items
Please note that heavy or bulky items are excluded from free shipping. If your order includes any large or oversized items, we will contact you directly to provide a custom delivery quote. For more information on shipping costs for heavy items, please reach out to us before placing your order.
Custom Orders
If your order includes custom-made products, please allow between 3-6 weeks for delivery. The delivery timeframe will depend on the complexity of the customization and the materials involved. We will keep you updated on the progress of your order.
Shipping Timeframes
Orders are typically processed within 1-2 business days of placing your order. Standard shipping usually takes 5-7 business days within Australia, depending on the delivery location. However, delivery times may vary depending on stock availability and seasonal demand.
Shipping Costs for Orders Under $100
For orders under $100, standard shipping fees will apply. Shipping charges are calculated at checkout based on the size, weight, and delivery address of your order.
International Shipping
At this time, we only ship to locations within Australia. For international shipping inquiries, please contact us directly, and we will try to accommodate your request.
Order Tracking
Once your order has shipped, you will receive an email with your tracking details so you can monitor your package’s progress.
Terms & Conditions
By placing an order with Deja Vu Interiors, you agree to the following terms and conditions:
-
Product Availability
All products are subject to availability. If an item is out of stock or unavailable, we will notify you immediately and either offer an alternative or provide a full refund. -
Pricing & Payment
All prices are listed in AUD and include GST (Goods and Services Tax). Payment is required at the time of purchase. We accept major credit cards and other payment methods available at checkout. -
Returns & Exchanges
If you are not satisfied with your purchase, please contact us within 14 days of receiving your order. All returns and exchanges must be in their original condition and packaging. Custom orders are not eligible for returns or exchanges unless they are faulty. -
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us within 7 days of receiving your order. We will arrange a return and replacement or refund as appropriate. -
Shipping Delays
Deja Vu Interiors is not responsible for shipping delays caused by third-party couriers, weather conditions, or other factors beyond our control. We will do our best to keep you informed in the event of any delays. -
Privacy & Security
We are committed to protecting your privacy. All personal information you provide is handled in accordance with our Privacy Policy and is only used for processing your orders and improving your shopping experience. -
Liability
Deja Vu Interiors is not liable for any damages or losses incurred due to shipping delays, delivery failures, or misuse of products. Our liability is limited to the total amount paid for the affected product(s). -
Changes to Terms & Conditions
We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of those changes.
For any further questions or assistance, please contact our customer service team at [contact details]. We are happy to help!
This policy outlines our shipping practices and terms, ensuring that your shopping experience with Deja Vu Interiors is both easy and transparent.